Logistics Link
Vitala Korea Operations
Korea-side operations for Korean shoppers on the U.S. mall Vitala
vitalaus.com is a U.S. local shopping mall. SKADI Korea manages Korea-side operations so Korean consumers can buy U.S. products through overseas direct shopping.
What we do
Connect a U.S. mall with Korean shoppers.
From Korean customer guidance and CS to order coordination and logistics communication, SKADI handles Korea-side operations end to end.
vitalaus.com
Korea CS
Support Korean shopper inquiries and order help
Operation Scope
Key work for Korean direct shopping
We handle the practical operations between the U.S. mall and Korean consumers.
Korean CS
Handle Korean shopper inquiries about orders, shipping and products
Direct Shopping Guidance
Organize Korean-facing guides, translation and purchase-flow explanations
Order Coordination
Track Korea-side order status and align with the U.S. mall team
Logistics Communication
Support Korea-side updates on U.S. shipping, customs and delivery
Promotion Support
Propose campaigns and sales support for Korean direct shoppers
Process
A clear path for Korea-side direct shopping ops.
We confirm the Korea-side scope, then connect it to daily operations.
Request
Confirm Korea-side scope and support items for Korean shoppers.
Setup
Set CS flows, guidance content and coordination methods.
Connect
Connect vitalaus.com with Korea-side operations.
Operate
Run daily inquiries and continuous improvement.
Best Fit
Discuss Operations
Best suited for these partnerships.
Ideal for operators and partners expanding a U.S. local mall into the Korean direct-shopping market.
U.S. Mall Operators
Want a Korea partner to support Korean direct shoppers
Brands / Sellers
Need Korean-facing guidance and CS support
Distribution Partners
Want stable Korea ops for U.S. products sold via direct shopping